Day: May 1, 2011
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What if people bought cars like they buy computers?
General Motors doesn’t have a “help line” for people who don’t know how to drive, because people don’t buy cars like they buy computers – but imagine if they did… Helpline: “General Motors Helpline, how can I help you?” Customer: “I got in my car and closed the door, and nothing happened!” Helpline: “Did you…